Terms & Conditions

Last updated: November 2025

Welcome to samuelchapman.com, operated by Samuel Chapman (“we”, “our”, “us”).
By accessing this website, purchasing our products or services, or joining the Retail Growth Hub, you agree to be bound by these Terms and Conditions.
Please read them carefully before using our website.

1. General Information

This website provides business coaching, digital training, memberships, and resources designed to help independent retailers and product-based business owners grow.
By using our site, you confirm that you are at least 18 years old and legally able to enter into a binding contract.

2. Our Services

We offer:

Online courses, digital downloads, and templates
1:1 coaching and group programs
Memberships (including the Retail Growth Hub)
In-person training, workshops, and consulting services

We reserve the right to modify or discontinue any part of our services without prior notice.

3. Payments & Pricing

All prices are listed in GBP (£) unless stated otherwise.
Payment is due in full at the time of purchase unless a payment plan is explicitly offered.
We reserve the right to adjust pricing or introduce special offers at any time.

We use secure third-party payment processors such as Stripe or PayPal. We do not store or have access to your full payment details.

4. Refunds & Cancellations

Due to the digital and coaching nature of our products, all sales are final unless otherwise stated on the specific sales page.

Refunds are only offered where legally required, or if explicitly stated in writing by us.
If you believe you are entitled to a refund, please contact success@samuelchapman.com within 14 days of purchase.

For coaching or consultancy services, any rescheduling or cancellation requests must be made at least 48 hours before the agreed session time. Missed or last-minute cancellations may be forfeited.

5. Membership Terms (Retail Growth Hub)

By joining the Retail Growth Hub, you agree to:

Make recurring monthly payments via your chosen payment method.
Receive access to exclusive content, community discussions, and downloadable resources.
Respect other members by keeping discussions kind, supportive, and professional.

You may cancel your membership at any time through your account or by emailing success@samuelchapman.com.
Access will remain until the end of your current billing period.
We reserve the right to terminate memberships for inappropriate behaviour, non-payment, or breach of these terms.

6. Intellectual Property

All content on this website including text, graphics, videos, downloads, frameworks, templates, and course materials is the intellectual property of Samuel Chapman and protected by UK copyright law.

You may not reproduce, distribute, or resell any materials without written permission.
Purchased resources are for your personal or internal business use only.

7. Coaching Disclaimer

All information provided through our coaching, courses, and memberships is for educational and informational purposes.
Results are not guaranteed, as success depends on your own effort, implementation, and external factors beyond our control.

You are responsible for your own business decisions, actions, and results.

8. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential loss arising from the use of our website or services.

While we make every effort to ensure our content is accurate, we do not guarantee results or business outcomes.
You agree to use the information provided at your own discretion and risk.

9. Third-Party Links & Tools

Our site may include links to external websites or tools operated by third parties (such as Skool, AWeber, Wix, or Meta).
We are not responsible for their content, privacy policies, or performance.
You should review the terms of those websites before engaging with them.

10. Privacy

Your privacy is important to us.
Our Privacy Policy explains how we collect, use, and protect your personal data.
By using our website, you consent to the processing of your data as described in that policy.

11. Changes to These Terms

We may update these Terms and Conditions periodically to reflect changes in our business or legal requirements.
The updated version will be posted on this page with a revised “Last updated” date.
Continued use of the site after changes constitutes acceptance of the new terms.

12. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Information

If you have any questions about these Terms and Conditions, please contact:
success@samuelchapman.com