Terms & Conditions

Last updated: October 2026

Welcome to samuelchapman.com, operated by Samuel Chapman ("we", "our", "us"). By accessing this website, purchasing our products or services, or joining the Retail Growth Hub, you agree to be bound by these Terms and Conditions. Please read them carefully before using our website or making any purchases.

1. General Information

Samuel Chapman provides business coaching, digital training, memberships, and resources designed to help independent retailers and product-based business owners grow. By using our site, you confirm that you are at least 18 years old and legally able to enter into a binding contract.

2. Our Services

We offer:

Online courses, digital downloads, and templates
1:1 coaching and group programs
Memberships (including the Retail Growth Hub)
In-person training, workshops, and consulting services

We reserve the right to modify or discontinue any part of our services without prior notice.

3. Payments & Pricing

All prices are listed in GBP (£) unless stated otherwise. Payment is due in full at the time of purchase unless a payment plan is explicitly offered. We reserve the right to adjust pricing or introduce special offers at any time.

We use secure third-party payment processors such as Stripe or PayPal. We do not store or have access to your full payment details.

4. Refunds & Cancellations

Due to the digital and coaching nature of our products, all sales are final unless otherwise stated on the specific sales page.

For coaching or consultancy services, any rescheduling or cancellation requests must be made at least 48 hours before the agreed session time. Missed or last-minute cancellations may be forfeited.

You can read the full refund policy here

5. Retail Growth Partnership (90-day programme)

What's included. The Retail Growth Partnership is a 90-day coaching programme. It includes a 90-minute first session, followed by two 45-minute sessions per month, plus email support between sessions. You'll also receive trackers and a written plan for each month. The 90 days start from the date of your first session.

Fees.

The Standard programme is £1,047, paid in full or in three monthly instalments. If you choose instalments, you are committing to all three payments, whether or not you use every session.

The VIP programme is £3,000, paid upfront only, and includes an in-store visit within 6 weeks of starting the programme.

Travel costs over £100 for the visit are charged to you at cost.

Sessions.

A session counts as completed when you attend for at least 30 minutes. Sessions cancelled or rescheduled with less than 48 hours' notice, or missed, count as used. Sessions must be taken within the 90 days. Any sessions I cancel or move will be rearranged, even if this falls after the 90 days end.

Email support.

You can email me between sessions during your 90 days, and I'll reply within two working days.

Before your first session. To get the most from the programme, please send the information I ask for (such as a video walkthrough, photos of your displays and sales data) before your first session. If it arrives late, your first session may focus on gathering it rather than planning.

After 90 days.

On your final session, I may offer you the option to continue working together at a monthly rate. Any continuation is a separate agreement, and its terms will be confirmed to you in writing.

5A. Existing clients.

If you joined the Retail Growth Partnership as a 12-month programme before October 2026, you continue under the terms you signed up to, including your rate and the 3-Month Break Clause.

3-Month Break Clause

We understand that circumstances can change. If, after completing your first three months and all six included sessions, you decide the Retail Growth Partnership is no longer right for you, you may exit the programme early by invoking the 3-Month Break Clause.

To invoke the break clause, all of the following conditions must be met:

You must have completed all 6 sessions included in months 1 to 3, as defined above.
You must submit your cancellation request in writing to success@samuelchapman.com at least 7 days before your month 4 billing date. Your month 4 billing date is the date falling exactly 3 calendar months after your initial payment date.
Your cancellation request must be received before any 7th session has been scheduled or delivered.

The break clause is not active until Samuel Chapman has issued written confirmation of receipt and acceptance of your cancellation request. Sending a cancellation email does not in itself constitute cancellation. If you do not receive written confirmation within 3 business days of submitting your request, you should follow up directly at success@samuelchapman.com.

Upon issuing written confirmation, we will cancel all future billing and cancel any remaining scheduled sessions. No further payments will be taken once confirmation has been issued.

Effect of Rescheduling on the Break Clause Window

The break clause window is fixed to your original month 4 billing date, calculated from your initial payment date. Rescheduling of sessions by either party does not extend or reset this window. If sessions are rescheduled such that fewer than 6 sessions have been completed by the time the break clause window opens, the client remains bound by the full programme terms unless an alternative arrangement is agreed in writing by Samuel Chapman.

What Is Not Covered by the Break Clause

The break clause does not apply in the following circumstances:

Cancellation requests submitted fewer than 7 days before the month 4 billing date.
Cancellation requests submitted after a 7th session has been delivered.
Cancellation requests made before all 6 sessions in months 1 to 3 have been completed as defined above.
Cancellation requests not confirmed in writing by Samuel Chapman.

Outside of these conditions, standard cancellation terms apply and the remaining programme term may be charged in full.

Missed or Cancelled Sessions

Sessions cancelled or missed by the client with less than 48 hours notice, or where the client attends for fewer than 30 minutes, count toward the session total for the purposes of the break clause. We are not obligated to reschedule sessions forfeited through late cancellation or non-attendance.

6. Intellectual Property

All content on this website including text, graphics, videos, downloads, frameworks, templates, and course materials is the intellectual property of Samuel Chapman and protected by UK copyright law.

You may not reproduce, distribute, or resell any materials without written permission. Purchased resources are for your personal or internal business use only.

7. Coaching Disclaimer

All information provided through our coaching, courses, and memberships is for educational and informational purposes. Results are not guaranteed, as success depends on your own effort, implementation, and external factors beyond our control. You can read our full Earnings Disclaimer at samuelchapman.com/earnings-disclaimer.

8. Your Results

You are responsible for your own business decisions, actions, and results.

9. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential loss arising from the use of our website or services.

While we make every effort to ensure our content is accurate, we do not guarantee results or business outcomes. You agree to use the information provided at your own discretion and risk.

10. Third-Party Links & Tools

Our site may include links to external websites or tools operated by third parties (such as Skool, AWeber, Wix, SamCart or Meta). We are not responsible for their content, privacy policies, or performance. You should review the terms of those websites before engaging with them.

11. Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal data. By using our website, you consent to the processing of your data as described in that policy.

12. Changes to These Terms

We may update these Terms and Conditions periodically to reflect changes in our business or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. Continued use of the site after changes constitutes acceptance of the new terms.

13. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact:

success@samuelchapman.com