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Privacy Policy

Last updated: November 2025

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This Privacy Policy explains how Samuel Chapman (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit samuelchapman.com, join the Retail Growth Hub, purchase our products or services, or otherwise interact with us online.

1. Who We Are

We are Samuel Chapman, a business coaching and consultancy service for retail and product-based business owners.
Our website address is: https://www.samuelchapman.com
Email: support@samuelchapman.com

2. Information We Collect

We may collect and process the following information:

A. Information you provide directly

  • Your name, email address, phone number, and business name (for coaching enquiries, downloads, or purchases).

  • Payment and billing details (processed securely via third-party payment providers).

  • Responses to surveys, forms, or feedback requests.

  • Account information if you join the Retail Growth Hub or other membership platforms we host (e.g., Skool or Kajabi).

B. Information we collect automatically

  • IP address, browser type, and device information.

  • Pages visited, time spent on site, and click activity (via analytics tools like Google Analytics, Meta Pixel, or similar).

  • Cookies and tracking technologies that help us improve site performance and marketing.

3. How We Use Your Information

We use your data to:

  • Provide and personalise our coaching, membership, and digital services.

  • Send you resources, updates, and marketing emails (only if you’ve opted in).

  • Improve our website, offers, and customer experience.

  • Process payments and manage your account.

  • Comply with legal, tax, and accounting obligations.

4. Marketing & Communication

If you subscribe to our newsletter, download a freebie, or join our community, we may send you helpful emails about retail growth, new resources, and upcoming offers.
You can unsubscribe at any time using the link at the bottom of our emails, or by emailing success@samuelchapman.com.

5. Cookies

We use cookies and tracking pixels (like the Meta Pixel) to understand how visitors use our site, measure ad performance, and improve content.
You can adjust your browser settings to refuse cookies, though some parts of the site may not function correctly.

6. Data Storage & Security

Your information is stored securely on trusted platforms such as AWeber, Skool, Wix, and Stripe.
We use appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

7. Sharing Your Data

We never sell your personal data.
We may share limited information only with trusted third-party providers who help us operate our business, such as:

  • Email service providers (AWeber)

  • Payment processors (Stripe, PayPal)

  • Analytics and advertising platforms (Google, Meta, Pinterest)
    These providers only access data necessary to perform their services and must comply with GDPR.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Withdraw consent for marketing at any time.

  • Request a copy of your data in a portable format.

To exercise any of these rights, email success@samuelchapman.com.

9. Data Retention

We retain your data only for as long as necessary to fulfil the purposes outlined in this policy typically 2 years for inactive subscribers, or as required by law for financial records.

10. Links to Other Websites

Our website may contain links to external sites (e.g., YouTube, Instagram, or Skool). We are not responsible for their privacy practices or content.

11. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “Last updated” date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
success@samuelchapman.com
 

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